The Honey Baked Ham Company

Got a turkey classic .... was very dry and too sweet .. tasted like severls days old.. priced alittle high.. no coleslaw in sight .. customer service was good but will not come back...

There are two workers that never have orders ready on time. I never know when these two work so I always wait an extra 30 min to an hour to pickup in addition to the estimated wait time. Mind you I’m on a limited lunch break time so my time is that, limited. I placed at 3pm, had an estimated pickup time of 3:15-3:29pm and I get there at 4:00pm the place is empty and the older lady is confused when I get there and the other lady with glasses is on the side eating. They apologized for not seeing the order but why does this happen each time they both work? If it was a one time thing I’d understand, but this is a recurring issue with them. Terrible service when these two are on. Amazing service when the other ladies are on though, my order is always ready even ahead of time.

I wish I could leave a worse review…. I placed an order for a prime rib to be picked up on Christmas Eve. It was paid for in advance. The day of pick up I called at 7am and verified pick up and upon arrival they stated prime rib was over sold and they gave my order away. I’m disgusted by the entire situation. I understand if it was sold but I even verified my order was there prior to driving there. I will never be ordering from Honey Baked again.

Be careful ordering from this Honey Bake ham location. I ordered a Cajun Turkey a month ago. Went to pick it up today 11/26/25 and was told that they were sold out. A guy came from the back & said that he had one left. I told them that's mine! I paid for it a month ago online. I did get the turkey with no receipt nor was it even labled. I know that this is a busy time, but that staff needs training. I would think that any order pre-paid would be labeled with the persons name that bought it. Be careful pre-ordering from the Novi, MI location.

Ordered a prime rib and pre-paid it on November 27. Went to pick it up on December 24 noon as I specified. Guess what? They over sold prime ribs, so they didn’t have mine. How can they screw up an order placed and paid a month ago? Poor corporate business management.