The Honey Baked Ham Company

How do you ruin your Thanksgiving dinner? You cater your dinner Honey Baked Ham! We pre-ordered 10lb ham and 4 sides, paid handsomely for this and at pickup, we only got the ham and a small Bundt cake as they ran out of food. So how on earth did you run out of food that people have paid for in advance? And why was food being sold to walk-in customers when you are aware of a very long prepaid order pickup line? And why wasn't the store properly managed to properly handle the volume and the pickup crowd? I will be asking for a refund. $174 is too much to be paying for a Thanksgiving dinner with no sides and a Bundt cake that is wholely insufficient to feed everyone. Review update: I followed the manager/responder's instruction to leave feedback. I have yet to get any response and

The ham is a must for the holidays. It is 3 days before Thanksgiving, the line of customers waiting to get their smoked hams, turkeys, gravy, fixings is growing by the hour. Thank God, I came at 2 pm only to wait 15 mins for my smoked ham this year.

I had a truly disappointing and frustrating experience with Honey Baked. Read and avoid problems! Yesterday, I placed an online order for four servings of mashed potatoes to bring to my friends Thanksgiving dinner. Following the suggestion on their website, I paid in advance and scheduled a 2:00 PM pickup, since they claim it makes the process faster and avoids long lines. My wife arrived a little before the scheduled time, only to find out that there was just one single line for everyone. In other words, paying ahead of time made absolutely no difference. She ended up waiting TWO HOURS in line. When she finally reached the counter, she was told that they WERE OUT of mashed potatoes, the very product we had prepaid for. No solution was offered besides a refund. We paid a premium price,

Friendly staff greet you and keep the flow of customers steady. Order ahead to secure the size you prefer or close to it. Note, they have a Weighted Product policy so make sure to ask how much the extra charge is if the staff say “we only have a ## pound ham.” Staff did not inform me the amount of the extra charge. As a first time customer, this should be explicitly stated out loud, spelled out clearly in the order online page (not just a link to a page) and not assumed that the customer knows it will cost an extra $20 for ham. I understand the policy but please inform customers of exact charges before the receipt is handed over as $55 is not the same as $75.

Absolutely HORRIBLE experience. My husband and I prepaid a week ago for our Thanksgiving turkey and had reserved a 4:30pm time slot pick up for today, 11/26. My husband and I showed up, and there was a massive line outside, but we figured that all would be okay because we placed an order online and that we would be able to get our stuff eventually. We ended up waited THREE HOURS in the cold JUST to be told that they sold out of turkeys when we got to the front! Along with most other things that they sell!!! Are you kidding me???? How could that be possible when we prepaid for our turkey a week ago??? All they could offer was a refund. What an absolute joke. The service was complete trash and the line outside and inside of the store was a disorganized mess. Out of all the employees there, I