Taco Bell

I have came to this taco bell multiple times in spearfish sd since 2018 and today Sunday Dec 7th has been the worst. The food is always good and hot what is good, but the service is terrible there was 3 people in front of me to pay, I already had paid got my food but never got my drink cups me and all those people standing in front of me waited for at least 10-15 minutes while multiple walked by them didn't stop once very disappointed today.

We ordered our food inside and after waiting 30 minutes my husband asked how much longer our food would be. They hadn't even started it because they had 1 person working that line and we were told they were doing the door dash orders first. We asked for our money back and nobody even apologized for our time or anything. I understand being busy and short-handed but I don't think it's an excuse to ignore your other customers.

2/7- ordered 3 items, they forgot one, one was inedible, and one was a mess. 1/12- I was hoping that once they remodeled, it would be a better. It's the same cold food, and they can't remember the cinatwist to save their lives. So that no ice in the drinks with no explanation why. Employees are dirty and rud. I don't know how this Taco Bell is still operating.

The newness of the new Taco Bell wore off, but the staff aren’t up to par. There was only 2 people in the drive through and not many in the store. My family and I decided “why not” and went inside to see the remodel. Big mistake. We ordered, sat down and did not know it would take an hour. When my husband went to ask what was taking so long the manger rudely said they could either refund him or make our order. Since we waited so long, we ended up just taking our food to go. Also a mistake, the order was not right. Overall, unless you have an hour or so to waste, just don’t go inside.

We typically stop at this Taco Bell when we’re passing through, because the one where we’re from is terrible. This location always has great food and service! But today was by far the best Taco Bell we’ve ever had! Great job at continuing to improve and be amazing!