Taco Bell

Good helpful service. NGL, the automated ordering is annoying in that it takes 4x longer, but I guess it enables them to hire less people and reduce costs.

I do have to say... In the past I wasn't all about taco bell. I've been to San Diego where the food is 100% authentic. However, the food isn't half bad. But, this post isn't all about the food. It's about the people and service that you find at taco bell Rochester. I went there out of a whim, like any other person who might have a craving for some Mexican food. Used the app, which is pretty easy.... Even where I don't have any clue what the food is.. At the pick up window, I ask the employee, if they do anything for dogs. Mind you I didn't give any extra details about my Ole boy. He is a 13 yr old service dog, with the most amazing heart. The man said "gee.. Idk, I don't think I have ever been asked this before" a female employee then spoke up and said "yes, we can do a cup of chicken". I

More often than not when I ordered from this particular Taco Bell location on DoorDash they messed up my order in one way or another. Usually, they forget entire items. I ordered four items and they forgot one of them, one of them was burnt and my quesadilla had tomatoes in it somehow. How do you miss a crunch wrap supreme on an order with three other items? If you can, go anywhere else.

This location is clean and efficient and always has the new items. This time when I went they were using the AI drive through service and I'm not sure how I feel about it. It worked but I would have liked more clarity and an ability to ask questions. They were out of one refresca flavor but otherwise service was good. The cantina chicken quesadilla was delicious

Told by robot answering orders the Luxe boxes weren't available. Ordered something else after multiple attempts got a real person ordered and drove to the windows and person that took the order. At the windows I saw them preparing the luxe boxes the robot told me weren't available. I asked the person who took my order if I could get the luxe box she said I could but that it was company policy that I can't order at the windows. She said I need to go back thru the drive thru because the company wants to force AI use for orders. I said that didn't work and that she took my order. I said that there were several more cars in line I would have to wait for. She said again she can't take my order. I drive back in line for another 6 or 7 minutes. I get to the speaker at the menu. This time the pers