Taco Bell

Not sure how you monitor quality but more times than not my orders been wrong. Today the pictures show a bean burrito its thinner than my finger and you can't even see the beans. I don't normally write reviews but it's getting old. Customer service is generally great. Only once the lady was rude but we all have our days.

This is hands down, without a doubt the WORST Taco Bell I've ever been to, let alone seen. There are numerous issues at the Pell City, Alabama location. First off, we get more lettuce in our crunch wrap and tacos than anything else. I'm not paying for a lettuce taco or crunch wrap!! Sometimes I'll ask, and pay for, extra sauce or cheese, and I never get it. I'm not asking for some freebie. I'm PAYING FOR IT!!! If the shells aren't stale, then they taste like old, rancid oil. The potatoes in the fiesta potatoes are almost always old, hard and overcooked. The chicken strip in the chicken strip taco I got today was almost too hard to eat. They dont make the freezes right either. I got a dragonfruit one last week, but it had no pink fruit swirl in it. I got another one today and instead of dra

Taco Bell has it nights but tonight wasn't one of those bad nights. Everything was fresh especially the Cinnabons which are either stale or cold most of the time. My food was displayed nice and tasted pretty decent. Good job night crew!

Ordered doordash through the app tonight. Incredibly frustrating experience with being bounced from place to place after the wrong order was delivered. However whoever I spoke with on the phone at tacobell was absolutely amazing at helping me and advocating for me when doordash was rude. Thank you so much ma'am, I really hope you see this and know how much it was appreciated.

I visited the Taco Bell in Pell City tonight and had a very disappointing experience. I repeated my order several times — meat, cheese, and sour cream only — but when I asked the employee to repeat it back to me to make sure it was right, she said, “There’s a line full of people behind you,” and insisted she already had my order right. She acted so unprofessional- so I am really hoping that was not the manager. When I got home, my tacos were covered in lettuce. The employee continued to insist she was correct, and repeatedly added “baby” to the end of her sentences in a way that felt dismissive and unprofessional. Was trying to rush me out of line. I understand it can get busy, but accuracy and respect should always come first. I hope UPPER management addresses this issue to prevent simi