Taco Bell

Customer Service Feedback for 12/2/25 The customer service at this location was unacceptable and horrible . When I walked in, no one greeted me or offered assistance. I stood waiting for at least 10 minutes without acknowledgment, until someone handed me a bag of food, assuming I was there for a pickup order, even though they never asked if I placed one. Being short-staffed is not an excuse for ignoring customers. A simple greeting and offer of help should always be standard. I know from experience, having been a manager at a Taco Bell with just myself and a general manager during rush hour, that it is possible to provide both efficiency and customer service. This team needs retraining to ensure customers are treated with respect and basic courtesy.

Went through the drive thru not that long ago, found a ROACH in my beefy 5-layer, I developed food poisoning, then a week prior my fiancée found a quarter of a roach in his Crunchwrap supreme. Would not recommend coming here at all if you don’t want the roachwrap supreme with extra crunch, I definitely wouldn’t recommend the beefy 5-layer with extra roaches (I don’t got my burrito photo sadly)

Went through the drive-through ordered four $7.00 Boxes get to the window or pick up person working at window gave me one bag with who knows what Was in it, handed it to my Buddy had to tell the person at the window I ordered four Of them so they had to go back and make the other three and then came back with a bag with a bunch of stuff that wasn’t even in the seven dollar box and had the stuff all in one bag said they ran out of boxes we Did not receive the stuff that was supposed to be in the box ask for hot sauce so they didn’t have any hot sauce. They ran out very bad location Never been there before and won’t be back

Taco Bell is my favorite fast food restaurant. I used to think we had one of the best around. Within the past six months, I have lost over $35 to this Taco Bell with nothing done about it. They encourage you to use the app to order food, which one day in the summer I did. They said they never got it. They had us put in another order and pay a second time. We never got a refund for our first order that we paid for on the app . The manager told me they have no control over the app and they couldn’t refund us. Today we were at the Logan Christmas parade and I ran in Taco Bell while we were waiting. The shift lead was nowhere to be seen and the crew were having conversations in the side back of the store. There was no one to take my order. I used the kiosk to place two separate orders. At th

I used to order here alot. But idk what happened. My food is ALWAYS WRONG. I call to try to get my food fixed they answer and just leave it. I remember ordering food waiting 30 minutes to leave cause I knew they was slow. Got there waited a hour. I don't think this place should be in business.