Taco Bell

Time to close it up like Marco's down the street. Food quality and consistency is non-existent. One night, my order is fire; a following visit, the order should be *set* on fire. I mean, I know, it's Taco Bell - expectations shouldn't be very high; but geez, if you can't even offer fresh, non-rancid tortillas (your friggin' *staple*), what hope is there for anything else you serve? Bulldoze, replace with a second Qdoba in town. Or a Bojangles - that works too. "Yo quiero *algo que reemplace a* Taco Bell."

Every time I go to this location, my hard tacos are always on the bottom of the bag, underneath everything, crushed to oblivion and I can't even eat it properly. Not only is this an issue, but I frequently get missing items in my orders, sometimes it's a free item from a reward, other time ls it's just part of a regular order and I still miss a $3 or $4 item. This is getting ridiculous because this location use to be the best in the area, now I can't even get a simple hard taco without it being smashed.

They can't get my order correct. Then I'm told it is my fault by someone else because the drive thru cashier is too good to repeat my order or tell me the price. She just ignores me and someone else has to speak for her. I submitted a complaint to corporate but it was ignored. Now I drive by to wait in line somewhere else a lot longer and pay more. The other restaurants are busy. Taco bell is empty and no cars are in line anymore because of the horrible attitude and culture there.

Ordered a nacho bellgrande just to get a couple of bites. After asking staff about it, they said “that’s as much as it all ways comes with”. I strongly disagree and asked if they could remake it or give my money back for it, they chose to refund the nacho….

Update (3/17/2023) its been a year so i thought I'd give it another try. Well i received my tacos upside down with the insides falling out and in the bottom of the bag! The young ppl at the window only cared about finishing the conversation they were having at the window and not customer service. So my family will continue to drive pass this horrible location to the taco bell in pelham or alabaster. Kinda sad!! I ordered 2 steak tacos. Only one was edible. This was ordered at noon!! Prime lunch time. The steak was old and dry the shells were old and crumbled just from picking them up. I have wasted my money here twice before thinking it would be better since I spoke with the manager personally but who cares about my little opinion or my little change. I will NEVER eat here again and def