Jack's Family Restaurant

The people who work here are plain ignorant. 3 weeks in a row same order. same stupid mistakes. they just cant understand an order apparently. Always have to ask for my coffee it is never given to me this is at the drive through . One time they asked if I even wanted it. At that point after waiting in car 10 minutes in a handicap spot I said forget it. I went in today 11-1 same order issues. I will NEVER return again to helena location. No wonder they have an 88 rating. She was scooping food and ice cream with no gloves in. Elbow deep. Don't believe it. Look at the pics. It is disgusting in there. Maybe get the employees from somewhere beside bessemer and you will have better luck. I hope this place shuts down.

I frequent the Helena location often, but on this particular day (2/9/26) the woman working was the only person in the restaurant 😲. She was running the drive thru and making the food! Food was still pretty good, but someone in this company needs to give this lady a raise! With all that going on, she was still pleasant. That's rare. It's one of the better locations in my opinion. I don't typically have any issues.

No one inside and was the only one at the drive through when we pulled up. Had to wait several minutes for someone to take our order. Was told they didn’t have half of what we tried to order. Ordered 2 double cheeseburgers, fries and 2 pies. Pulled around and paid, was told to pull up and they would bring it out. 2 more cars pull up, one behind me gets their food as soon as she pays, 10 minutes later as I’m getting out to go in they bring my order out along with the one behind. So the 2 behind me got their order before us and it was lukewarm at best. Jacks used to be good and fast. This one needs and overhaul. No intentions on going back

DO NOT WASTE YOUR MONEY HERE. The service use to be good. I don't know if it a management change or just lack of care for the customer. I asked for milk shake and all they have is vanilla. Ok, whatever I get the shake get home drinking it and find a clump of red hair in it on top of it only being half full. Then I had no ice in my coke. This location needs and overhaul. I will never eat here again!

Everybody's favorite southern restaurant, at least better then Jack in the box, might have to try that one again but Jack's also isn't that unique compared to something like Milo's but look on the bright side, there are plenty of things positive! Service: Entered into the restaurant, was greeted upon arrival, nice. I was gonna look at the menu a bit and take my time so they were chill about it, not rushing me at all. Asked for a strawberry milkshake, boneless wings (NEW!!), fries, a large drink and a chicken wrap (also new). They delivered as I said firmly, for here. Atmosphere: Just your typical old style restaurant, not that many people here but you know it gets serious sometimes when there are more customers then workers, every table has these little cut out thingys that advertise fam