Surcheros

I just had the most pleasurable experience at this Surcheros. Now I have gone to many Surcheros in my life as it is one of my favorite places to eat, and this one surpassed all of them. I think one of the major contributors to this is Damien the team leader he does an amazing job at making sure everything’s running smoothly. The food is fresh and man can. I say it was phenomenal. I will definitely be coming back.

While the food was delicious and definitely fresh, I ran into a few issues. I ordered the weekly special, which today was chicken tacos. It comes with chips and salsa. You get to pick what you want to have fresh and what you want to have grilled. I ordered online. They added items I did not order like rice on the tacos. I ordered 2 sauces on the side and asked if it was in there, and they said it was, but one wasn't. The sauce that was in there was not either of the two types I asked for. Also, the pickup time online is when I showed up, and they were just then cooking the chicken. The wait was not long, but I have a child with special needs, and waiting can turn into a disastrous event, which is why I order ahead. Overall, the food was good. I was super excited about this place when I wa

The food was excellent. The staff were very friendly. So much, that I wanted to tip them well. The tip container looks like some of those donation boxes so I asked if that was the tip jar. I was told yes but the tips don't go to the staff. I didn't ask any other questions because I surely did not want to cause any problems for anyone. I see the owners respond to reviews so I would like to know who gets the tips. My friend has already been back once and I would like to go back again. I'm looking forward to the response and hope to return so I can do a five-star review!

The scenery feels and looks like chipotle but of course the tables are dirty because the staff is lazy and rude. They won’t greet you, the short feminine African American man at the front was rude and gave 1 SMALL scoop of chicken rice and beans. My bowl was most made of vegetables. Then at the end the manager was rude and dropped my cup on the counter instead of handing it to me and after all this they had the nerve to charge $30 for that small portion of food. And no water cup too?? Like dang $30 and NO water cup?? I see why the restaurant is like that, management is clearly terrible. Don’t eat here BYE.

Love love love this place! Food is wonderful, plentiful, and not overly expensive - I end up getting at least two meals out of an order. It's all fresh, healthy food as well!