Superior Seating

Updated Review: You should have never offered a shipping method that cannot ensure that the item will arrive safely. If the item was a wood tabletop, then yes. But this is a stone tabletop and no extra cushion was provided to ensure that it will not break in transit. My original quote was $200 freight. I removed the base, and added 3 more tabletops, then you quote $400 on freight. I declined that and decided to get 1 tabletop only. Own up to your mistakes. Read your previous reviews from your past customers. You have a bad reputation of not making things right when the order goes wrong. What do you claim to be a fair resolution ? Your resolution is to offer me a free tabletop if I pay for $400 more in shipping. I paid for a tabletop already, it got damaged during transit, it is your res

Highly recommend Superior Seating! Jane our account manager was incredibly transparent and was able to help ensure we received the tables & bases in plenty of time for us to have them before the agreed upon delivery window. We appreciate the customer care & quality of the customer service. You can tell they are a real business owned by real people, not a call center full of automated response prompts. Would use them again, no doubt about it.

I spent my hard earned money with Superior Seating. Had the worst experience of my life. Gave it a bad review. Now I see the owner responded to my review saying that I never shopped with them. Wow what a joke. So unprofessional.

I am so disappointed and frustrated with this order and the lack of customer service from Superior Seating. This is my second order from them and the first time I had no issues at all. The order of chairs arrived, each one wrapped from top to bottom in multiple pieces of paper, plastic, soft styrofoam, etc. We counted the chairs, signed the paper that the driver handed us, and he was on his way. I began to unwrap the chairs, each chair taking about 5 minutes to fully unwrap because they were so well wrapped, and noticed that two of the chairs had damage to the legs, as if they were crushed. I immediately took photos and sent them to Superior Seating on 1/1/22 letting them know we'd received damaged items. On 1/21/22 when I hadn't heard anything back, I emailed them again asking for a statu

Beyond disappointed. We had orders booths for our restaurant in 2021. We decided to expand our booth seating area this year. I reached out to Superior and had them send me the invoice from our 2021 order to confirm I order the exact same booths that we currently have. Placed my order and they confirmed that they would match exactly. 6 weeks later we received them and they are NOT the same color. They are similar but definitely not the same and it is noticeable. It looks like they sent us the wrong color in 2021 but we had nothing to compare them to at the time and just assumed the website had a color variation. When trying to get them to make it right they basically blame me and said I should’ve sent them a picture of our current booths, yet never asked me to do that when I told them I wan