Subway

Ordered two foot long standard sandwiches online and picked up in store. Husband came home and we sat down to eat, my two year old and I got a steak and cheese. Husband got a cold cut combo. I picked up the foot long toasted steak and cheese sandwich which was wrapped and just out of the bag .Immed immediately, I knew that something was wrong with my sandwich as it just seemed like it was bread upon opening the sandwich. The first thing I said when I opened it was they forgot to put steak on it. It was just spinach, some Roma tomatoes, and a bunch of white sauce, the meat looks like canned cat food and was not up to temperature. Looks like it might have been toasted, but was soggy. I could not allow us to eat it. I took it up to Subway. I just asked if I could have a regular sandwich inste

I requested Curbside pickup. After I notified them I was there, no one ever brought my order outside to me. So I was then forced to go inside the building to inquire as to why my order was not delivered out to the curbside pickup that they offered and had accepted. When he finally did appear from the back room, I asked where my order was. He looked for it and once located, he handed me a Subway bag. But my potato chips are soda were missing. He then just pointed towards where I could get them. The subs were both incredibly subpar, as I was charged $3 for extra meat, but the meat was barely in the sub. The extra cheese I ordered simply wasn’t there. Or the extra vinaigrette either! Now, with curbside pickup option, I fully expected for my COMPLETE ORDER to be delivered out to my vehicle by

UNDER NEW MANAGEMENT/OWNERSHIP....I used to love Subway, and the Smithville Subway had gone downhill shortly after we moved here in 14, so we stopped going; less toppings, too much mayo, vinegar, & oil, soggy bread, poor customer service. We got some coupons in the mail the other day. It had been a LONG time, so I decided to give it a whirl. Found they were under new ownership/management! The bread was fantastic and the sandwich was perfect! I always order Mayo, oil & vinegar. The sandwich was not soggy....even after leaving the other half set in the fridge and eating it for dinner. (1st half eaten for lunch.) It was delicious! Have gone back a couple times this week! I told them THEY ARE DOING GREAT and left them a good tip. I might just come to love our local Subway again!

Meatball sub made me sick. And they got my bread wrong.

Last Saturday, I went into the Smithville location to order a sandwich. The young girl helping me had long hair in a ponytail with the hair hanging over her shoulder. When I asked if she should have her hair up, she pushed it back & said sorry. I asked her if she should be wearing a hair net, but she didn't seem to understand me and worked to keep her hair on her back. I should have walked out, but I was in a hurry and inspected my sandwich before eating it.