Subway

Northborough, MA · Sandwich shop

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Northborough
#49
of 52 restaurants
City Percentile
6%
rating percentile

Subway is a restaurant located in Northborough, MA. It is one of 52 restaurants listed in Northborough. Its 3.4-star rating is slightly below the Northborough city average of 4.4 stars. There are 10 photos associated with this location.

About Subway

Your local Northborough Subway® Restaurant at 200 Otis St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient... More

Hours

Saturday8 AM–9 PM

Customer Reviews

★☆☆☆☆ 1.0 Mani Kandan · May 2023

Avoid this location at all cost. Yesterday I ordered a foot long sub from this location. The bread looked very old and not fresh (see picture), the bread was crispy like a chips (my first time eating such a bread in a subway). I understand everyone makes mistakes, so I called the store and politely asked them if they could replace. The person who answered the phone was very rude, I clearly told them I don’t need a refund I just need a sub to eat, I told them I will bring it back and if they could make it fresh. She was so stubborn and said no way she can make it. She also mentioned that since you used coupon this is the quality you get (really ???? I definitely want subway corporate to read this ) This is the first time I am experiencing rude customer service in a subway. If the owner read

★☆☆☆☆ 1.0 shiroma herath · Dec 2025

Avoid this place. The server (thin indian girl) never listen to the customer. Never put the right amount of meat. Always put half the spoon. The bread was not fresh. I would give zero stars.

★★★★★ 5.0 Talha Rehman · Nov 2019

I had a great experience at the subway. My tuna sub was the best. I asked the woman helping to have the sub toasted a little more. And I loved it! Great staff, great location and great food!

★☆☆☆☆ 1.0 Gaurav Sharma · Oct 2025

This is the 2nd time I went here and somehow got the bread, veggies all were stale. I pointed this out to the server but she did nothing.

★☆☆☆☆ 1.0 Micky · Sep 2024

Incredibly cheap, and very inattentive customer service. When I was ordering they told me that there was a limit of only three different types of vegetables something I've literally never heard of in my entire life of ordering subway. Sure enough when I looked into it later this is totally against company policy for franchises. Another first for me is that the person serving started wrapping up the sandwich without asking about the sauce so I had to stop her and have her unwrap it to put a sauce on.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Sandwich shopCatererFast food restaurantTakeout RestaurantRestaurant

Top Restaurants in Northborough

NameRatingReviews
Gather Provisions★★★★★ 5.020 reviews
Tazza caffe and paninoteca★★★★★ 5.020 reviews
Northborough Free Library★★★★★ 4.920 reviews
Special Teas★★★★★ 4.820 reviews
Hillside Grill★★★★★ 4.820 reviews
A2b Indian Veg Restaurant - Northborough MA★★★★★ 4.820 reviews
TKU - Thiru Kuppusamy★★★★★ 4.720 reviews
Aero Coffee Roasters★★★★★ 4.720 reviews
Cali-Ritos Burrito Grill - Northborough★★★★★ 4.720 reviews
Lil M's Mart★★★★★ 4.720 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.