Subway

This Subway in Havre de Grace, Maryland is consistently frustrating. There is only one worker scheduled almost every day, and it makes absolutely no sense for a place that gets this much traffic. The lines get insanely long, especially during normal lunch and dinner hours. You can easily be standing there for a very long time just waiting to order. What makes it worse is how they handle online orders. Instead of preparing online orders in a reasonable flow, they ignore them and focus only on the people physically standing in the restaurant. That completely defeats the purpose of ordering ahead. If someone takes the time to place and pay for an order online, it should be respected and prepared in a timely manner. This is not an issue with the employee personally — it is clearly a staffing

I'm extremely thankful to subway. The staff here always go above and beyond. I often purchased our team meals for Havre de Grace high Wrestling, Band and Track and Field here. The management team, is always willing to assist us with last minute catering orders (sorry about that) and they always make it work. I highly recommend ordering from this location and getting catering boxes made special for your group. The Team moms are extremely greatful to the amazing staff and culture the management team has created.

Ordered a footlong BMT through the app. Wrote special instructions for banana paper and mayo on the side. Also wanted the sandwich wrapped separately. Went to pick it up and they followed none of the instruction. Spoke to a young lady making sandwiches and she looked at me and didn’t even answer me. Totally just ignored me and didn’t care about what I asked her about. Another young lady came out and addressed my needs and took care of me. To think I even gave them a top through the app. That won’t happen again trust me.

Someone give Caylee a raise she knows how to make a good sub she ain’t stingy with the ingredients

I’ve been here a few times and there was no issues this last time was a huge disappointment: I definitely did not ask for a tuna/turkey sandwich. The customer service was disappointing and the person was not trained and lacked proper customer service. It takes alot for me to make a comment, but this was not good.