Subway

Charleston, IL · Sandwich shop

Rating
3.5/5
★★★★☆ 3.5
Reviews
20
Rank in Charleston
#16
of 44 restaurants
City Percentile
16%
rating percentile

Subway is a restaurant located in Charleston, IL. It is one of 44 restaurants listed in Charleston. Its 3.5-star rating is slightly below the Charleston city average of 4.3 stars. It ranks #16 of 44 restaurants in Charleston. There are 10 photos associated with this location.

About Subway

Your local Charleston Subway® Restaurant at 200 East Lincoln Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient... More

Hours

Saturday9 AM–10 PM
Sunday9 AM–10 PM
Monday9 AM–10 PM
Tuesday9 AM–10 PM
Wednesday9 AM–10 PM
Thursday9 AM–10 PM
Friday9 AM–10 PM

Customer Reviews

★★★☆☆ 3.0 Tommy Mac · Dec 2022

The food is decent enough by Subway franchise standards, but the location is under staffed. They have removed the drink cups from the counter so that an employee has to give one to you. Looks a LOT better since they did a decor refresh. They STILL have a cigarette butt catcher right by the West entry which attracts door dash drivers who sit there and chain smoke while waiting on orders, so you will have to run the gauntlet of that as you come in and go out. Disgusting.

★★★★★ 5.0 Emily Skinner · Oct 2025

Always fresh, fast, and friendly! Love stopping here for lunch. The raspberry cheesecake cookie are my favorite!!

★☆☆☆☆ 1.0 Timia Perry · Jun 2025

The lady in the drive thru that works morning shift is EXTREMELY RUDE. She got my order wrong because she was trying to make my order as I was telling her what I wanted on the different sandwiches instead of typing my order in the system. So it was time to pay she made the sandwiches completely wrong. Then stuffed a footlong, a 6 inch, and two bags of chips all in one bag when I asked for another bag she told me no which was very rude! Overall TERRIBLE CUSTOMER SERVICE!!!!

★☆☆☆☆ 1.0 MacMercedes Benton · Jun 2025

Went in tonight and the Service was horrible. The workers were rude and unprofessional. They were complaining about the the line being long. They were sighing and shaking their heads. On top of that, the restaurant is expensive for no reason. We got 5 SIX INCH SANDWHICHES and it was 79 dollars. We questioned it (rightfully so) and the girl was rude. The food sucks. The workers suck. That place should not even be open. It was clean though.

★☆☆☆☆ 1.0 Somaria Rigby · May 2025

Although my pizza was good, the service here is horrible. I’m not someone that frequents Subway however this experience ensured that I would NEVER want to return to this location. I’m not sure if there is training on customer service but the young lady that served me had a terrible attitude and was slamming things down when I would ask a question or for a topping. I understand customer service is not always easy but being rude to a customer unwarranted could make or break their experience. It’s also disheartening.

Accessibility & Amenities

✓ Curbside Pickup ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options ✓ Quick Bite

Services

Sandwich shopCatererFast food restaurantTakeout RestaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.