Subway

I ordered Subway tonight on their app and went and picked them up from the Raytown store. I got home and unwrapped them and were shocked as the buns were burned to a crisp! We asked for them to be toasted but seriously?? They were so badly burned we couldn’t eat them on top of the fact both were made incorrectly! I called them and they said there was nothing they could do to refund my money. I told them I couldn’t believe they saw how badly it was burned and wrapped it and sent it out the door. She then hung up on me! We then wrapped them up and went back to the store. Waited our turn,as they glared at us, and showed them the sandwiches and asked for a manager. She said she would help us in a minute. She the told us she was the one that wrapped it and saw nothing wrong with it. She said

Was my order made by a 4 year old? Did one of their employees at the Belton location let their child fulfill the online order? No protein style on the tuna foot long but I paid for it. No extra lettuce on the salad although I asked for it. Meat and cheese just thrown in the bowl without being cut.

Staffed by some very disrespectful young people who actually cussed at a customer and was mad that they ordered 5 sandwiches. Chloe was the offender at 4 pm 2/15/26. When asking the manager why she was allowing her staff to cuss at customers she stated "she would handle it later " and walked away and went to the back of the store never to return or try to deescalate. I am literally flabbergasted at the behavior. I know fast food can be hard to staff but that behavior is uncalled for Especially when completely unprovoked because they didn't want to fill a large order.

Yesterday I went in to this subway to get a sandwich and while I was waiting in line I looked down at the bread and saw ROACHES CRAWLING ON THE BREAD! I was flabbergasted. I’m the staff was really nice and very remorseful but I DID NOT eat there. This was during the day so if you can see roaches during the day there has to be an infestation. It needs to be shut down and no one should be eating there.

Super frustrated I’ve ordered at the Belton location and they screw up my sandwich every time! You can’t complain on the app or website and corporate would not give me the district manager information. Shut this Belton location down. The workers can’t read as this was an online order. Missing 4 ingredients I added