Stephanie's BBQ II (Roselle Park)

I will NEVER order from this place again. I ordered two items through Uber Eats: half a chicken with rice and fries, and pork ribs with beans and fries. When my order arrived, the beans were spilled everywhere and the fries were completely soaked in bean broth. It’s unbelievable that they wouldn’t put the beans in a separate container. Instead, they poured everything into the same non-leak-proof container, ruining both the fries and the meat. This shows a total lack of care and common sense.

The food at this restaurant is genuinely excellent and deserves recognition. Unfortunately, the customer service does not match the quality of the food. After raising a concern in a respectful manner, instead of receiving clarification or support, I was blocked from contacting the business. My friend was also blocked, which was especially disappointing. Blocking customers for providing feedback is not a professional or appropriate way to handle concerns. Constructive feedback should be viewed as an opportunity to improve, not as something to silence. While the food is very good, the overall experience was negatively impacted by how the situation was handled. I hope management takes steps to improve their communication and customer service moving forward.

I normally loveeeee this place food always arrives hot , fresh and within a quick amount of time but lately they have been falling short. I called and ordered the number 10 fish and when I tell you I was served the tiniest fish. I also ordered buffalo wings and got regular wings which wasn’t the biggest deal my main issue was placing the order. I repeated my order 3 times 3 different ways and still it came messed up .

I ordered through Uber Eats and normally enjoy my food, especially the boiled potatoes. This time I also ordered shrimp in garlic sauce and was disappointed. It was only a handful of tiny shrimp and they still had the veins. It was off putting so I couldn't eat it.

Ordered food in the restaurant and was told I could leave and would get a call in about 20 minutes. She took down my number but never called. I ended up going back inside, only to hear, “I was just about to call you.” Unfortunately, the food was just as disappointing. The ribs looked old and tasted that way, the chicken was burned, and I found a hair in it. By the time I got home, the fries were completely soggy. Easily the worst BBQ I’ve had in a long time.