Steak 'n Shake

Only vehicle in drive thru. Took 10 minutes before my order was taken. Another 5 minutes to take my payment. Another 15 minutes to get my food and another 5 minutes to get my shake. They had plenty of staff but zero work ethic. Sad because the Steak n Shake I remember would never be OK with the terrible service I experienced. It's amazing that this location is still open

First time online order. Ordered for "pick up later". Came about 8mins early and was told they haven't received my order. No problem, I got gas & came back. Was told there was no Dr Pepper. Hmm, kinda a problem, but no biggie. Was told no chili and they assumed I wanted fries. Blah, now the problems are getting bigger bc wouldn't you figure, If I already substituted my fries OUT of my order for another item, WOULD I EVEN WANT FRIES??? Food was par with other steaknshakes. Placed was empty & looked clean is about all i can say good about my experience; Instead of my chili, I got an overpriced $3.50 order of medium fries sitting on my counter getting stale.

We've been going here for a long time. The food has always been pretty solid for the most part (we always ask for well done fries as they can definitely be cold). One big miss is not having servers anymore. That was the atmosphere.

If you're an old timer like me, it's not the same Steak N Shake as it used to be many years past. It is now all automated. The service was quick after you input your order into a kiosk. There are several kiosks available in the dining room. The food came out quickly. There is also a drive-through.

If I could give zero stars I would . We purchased 3 meals tonight . Absolutely horrible. Burgers were crunchy and tasted old . It was like eating beef jerky. Fries cold . Sat at the drive through window over 10 minutes and no one talked to us . And we were the only customers there . We were handed our food with no thank you etc. like we were an annoyance. We checked the bag they forgot our fries so my husband went in. No one would help him at first and the cook was cussing about how his job was.. finally they asked if he needed help and were very rude. We tried calling the store 5 times to speak to a manager about how awful our food and service were and a guy answered and when my husband asked to speak to a manager he hung up on my husband. We tried calling back and got an answering machin