Steak 'n Shake

My food was only passible. The bun was hard and the fries didn't taste fresh. My burger was a bit greasy as others noted. All edible, but not great. The star of the show was the staff and cleanliness. Staff were friendly, helpful, and appropriately occupied. No one was standing around while I self served my drink. Interactions among staff were friendly. They weren't crazy busy, and staff delivered my food instead of calling my name. I appreciated the basic kindness of service. The booths and general areas were clean. No sticky feet on the floor. A restroom visit revealed pride in their store. Clean, organized, and fresh. Overall, a pleasant change from many modern Steak and Shakes where staff seem to have given up. Kudos to management.

Mattoon location: super clean! Great food quick. Came in just before noon. Manager even checked in. Evidence of customer service training by all. BEST fast food experience in years! Thank you.

My husband, son and I went to visit my daughter at college in Charleston, Illinois. We were getting ready to head back to Edwardsville, Illinois and begrudgingly stopped at Steak and Shake in Mattoon, Illinois. I say begrudgingly because since they have changed to pretty much self service, everything has gone downhill in our area. The service is horrible, the places are usually dirty and we just stopped going. When we entered this store, it was busy but the place was cleaner than ever. As soon as someone was leaving someone else was cleaning the table. They were short staffed yet the manager was out dropping food off to people so they didn't have to go and get it. The food was excellent. I do wish you guys had booster seats but he, not a big deal. I was extremely impressed with this restau

Old lady who came up to the window in drive thru was so rude she had terrible customer service.. it was freezing outside and i wanted to pick up my order through the drive thru which i normally do. She said “next time come inside we have a place to pick it up” she said that in a irritated attitude, and then threw my food at me. She needs to be trained better.

Wow food had really improved! Burgers were hot, fries haf great taste. My wait was minimal with friendly staff. Love the new American Flag, its huge, simply awesome!