Steak ’n Shake

Employees are very polite here, was delivering an order and the drink carrier somehow broke. Employees remade the food promptly and the drinks because they care about their customers. Great service.

I had a chance to eat at steak ‘n Shake today. It was clean, and the food was good, but it lost its soda shop experience feel. You may ask why? As you can see in the photos they have gone to kiosk only ordering for dining in or takeout. Now this beats having a zit faced teenager, picking his nose, handling the money and handling your food. However, it asked you to tip, who should you tip? Do you tip yourself since it’s completely self service? When I spoke to the people when they came forward after my order was made, they were very nice. I think they should consider a hybrid of self service and human service. It honestly felt like I was ordering from Amazon. It was easy, simple, but very cold. Tough to find workers I know, and people still are concerned about COVID, but this place was fo

I feel nostalgic every time I go into a steak and shake. I love the food, the affordability, and the vibes.

I just ordered online and waited for 22 minutes and the manager told me it's your fault.When you come in you need to tell someone.. Yeah that's not how you should do your business. Have it ready for me to pick up. Not sit there while my food is in a bag in the back while I'm waiting for 22 minutes.. Failed.. Not good guys and I'm a regular customer. Now I'm rethinking of not coming back from a rude management. Unacceptable on your behalf.

The woman at the drive thru was super friendly. Food was good. Only knock is fill the cheese for the cheese fries to 4/5 instead of 2/3.