Starbucks

I absolutely love the Starbucks! My family frequency this location multiple times a week, and we are always greeted with the best of care! Lydia especially always makes our trip a great one! She is always very kind and courteous, and makes sure that the customer is always taken care of, even when there are tiny mistakes, they always go on above and beyond to make sure that the customer is taken care of! :-) the best Starbucks I’ve ever been to and trust me I go to a lot 🤣

I absolutely love this Starbucks location! I always come back to it to order my drink! The staff is always so friendly, especially Lydia who makes sure that the customer is happy after their experience there! Always going back here to order! :)

Ordered 4 beverages when handed to me out the window the lid pops off the hot coffee. Young man tries to help and when he takes the cup out of the carrier as im still holding it the venti ice shaken espresso then topples over all over me and my car. I was handed a few napkins and got a "Im sorry about that". My car is a mess my clothes are stained. I feel like a little more help and an apology should have been offered. UPDATE: Upon following the link for further assistance I got no where. The chat assistant wanted to know if my health was okay????? My health is fine.... what does that have to do with my issue??? I asked for a manger to reach out and still have not heard a thing! By far this is the worst customer service.

I visited the drive-through at 2:28 PM on a Sunday and attempted to pay with a $100 bill. Lidia immediately refused to accept it. When I asked if they had a verification method such as a detection pen or any way to confirm the bill wasn't fake she said they did not. She then told me it would take 10 minutes for her to access the safe to get change. I told her that wasn’t a problem and that I could pull over and wait because I knew my bill was legitimate. At that point, she abruptly changed her response and said she was refusing to serve me, claiming I was being rude, simply because I questioned why cash was an issue. I explained that not everyone uses electronic payments and that carrying cash doesn’t make someone suspicious or dishonest. To go from “it’ll take 10 minutes” to “I’m refusing

Best Starbucks in the area. Nine out of ten times, they make an amazing drink worth coming back for. The other Starbucks in the area tend to serve up disappointment, not taking the time to create the drink properly. Thank you Hellertown baristas for taking the time to make superb beverages.