Starbucks

Im not usually someone to complain, it takes quite a lot. I understand they are busy, its the only starbucks in the tiny Freeport town and mistakes happen. But this seems to be a consistent thing. Food is good but the drinks need work. The workers are not listening to whats being ordered. Ive had hot drinks served cold, kids temp served at nuclear temps and Every. Single. Time, regardless of temp, the cup is never filled properly. They always leave a good inch of the cup not filled. I understand leaving some room for the foam but this is too much. As well as they are very clearly skimping on the flavoring. Drinks taste watery and flavorless. This coming from a cafe barista and manager of 10 years.

Worker slammed the drive thru door in our face twice. Gave us a nasty look when all we did was ask for two straws. She also only gave us one straw and then slammed the sliding door at us. We gave up at that point and drove off. I understand having a bad day but you don’t treat customers like that. It was very rude and unprofessional.

Honestly the worst Starbucks in the greater Rockford area. They decide how they want to make drinks on a daily basis instead of following their mandated recipes or simple to follow drink orders. Mind you I go to Starbucks everyday. I know what my drink looks and tastes like. They constantly mess up. And when you go to correct it. They’ll mess it up again. And when I let the manager know I’d rather have a refund than drink whatever it is they decide I’ll have today she looks at me like im trying to scam them. I probably spend more money there than she does so she has no right to snatch drinks and act like paying customers are in the wrong when they are messing up at every step. And- upon giving me a refund- she gave me less than my order was worth, essentially stealing from me. So if you h

USE THE BLONDE ESPRESSO… only three of the forty baristas working here understand that when a coffee drinker orders the proper roast it makes a MASSIVE DIFFERENCE. Train everyone again…

Drinks are not consistent. It used to be my favorite place to get coffee but not now. I’ve called manager and excuse is they have new employees. This is for months now. It should be done right when you’re paying almost $10 for specialty coffee.Ive been disappointed a lot lately