Starbucks Coffee Company

Great location for comfortable seating (inside or outside), easy to get in and out of for parking and drive up, great vibe inside with music and layout, and I really enjoyed the taste of both my breakfast sandwich and coffee. Service could have been a little better when ordering--barista at the counter who took my order didn't smile or act like she cared I was there. But the other barista who handed out my drink smiled and was friendly. Overall enjoyed my visit.

Review edit and update: 1/5/26, I received a response back from the form which resolved my issue from their corporate form. I placed a mobile order on December 25th for a Grande Iced Shaken Espresso and a short Cappuccino with gingerbread syrup. Both drinks were made incorrectly. The Iced Shaken Espresso tasted like milk and water with no coffee flavor. A Grande shaken espresso is supposed to contain three shots and be coffee-forward, but this one was extremely pale and thin, suggesting only one shot or a missing shot entirely. It did not resemble a shaken espresso in taste, color, or strength. The cappuccino had the same issue. It should be one of the strongest drinks Starbucks makes, yet the espresso flavor was almost nonexistent. Even with syrup, the coffee should still be prominent,

As loyal Starbucks customers, we believe in the power of the greeting, smile, and check in. We did not get any of this at this location this morning. There were at least 12 people in back of us and the place was hopping, and we understand that it's a hard job, probably not unionized, and blah wages. But smiling and talking to people would actually make all of the staff feel better, too.

I haven’t taken a sip and this is a grande caramel macchiato. Why is it 3/4 full and costs $8? I noticed it felt light when the barista handed it to me but was rushing to work and this is truly unacceptable Went back today 8/27, ordered my coffee 15 minutes ahead of time, when I get here there are 2 baristas on the floor, I have to wait 5 minutes to be acknowledged which only happens because I call out hello. There is a barista, KERRI, hiding in the back who is always rude and argumentative. She said she would hop on bar for support and make my drink, instead she helped another customer who just walked in immediately, made 2 other people’s drinks, insane. I paid mobile so I have to wait because I can’t get my money back easily. NOT WORTH THE STOP EVERRR!! This is truly the worst starbuck

This location seems to be struggling and needs some love. Products are constantly out of stock and the wait times for drinks and food are consistently 2-3x longer than other locations, even when the store isn’t busy. The photos I posted are all from today. It was slow and even with ordering ahead my order wasn’t ready after 10 minutes. To be clear, it’s fantastic to have a Starbucks in Zion, but it might be worth it to cross train staff at other stores and vise versa.