Starbucks Coffee Company

When I ordered, I clearly asked for a vegetarian meal. The staff suggested an Impossible Burger, and I clarified that I wanted a completely vegetarian option with no animal protein. They agreed, but the food was served with egg in it. When I questioned the staff, they were rude and didn’t even apologize.

Every single time we come here we receive terrible service. The baristas would rather finish their conversations then tend to the paying customers standing right in front of them. We've been told we'll be right with you. Meanwhile we waited 9 minutes just to get a paint drink for my daughter and a cake pop. This is regular and expected behavior at this point. Even though this location is the closest to us, we will go somewhere else from now on. This location needs to do better.

Brandy was an incredible barista. She could tell I hadn’t tried my drink before and offered me a sample to see how I liked it and even gave me some caramel in case I changed my mind. The holidays are stressful for service workers and I really commend her genuine kindness and helpful attitude during a tough time

Been DoorDashing for the holidays for people that don’t have family to fellowship with during this time of year and I decided to stop and get a coffee. Went to the Starbucks in Vestavia, AL and they completely ignored me. I went to the drive thru and nobody said anything, went to the door and it had a note on the door stating that the drive thru was open. Employees looked at me and turned their heads like I wasn’t there. So I proceed to go through the drive thru again and no response. And yes they were open until 6pm and I got there before closing time

always gets my order right! but if you have a long or complicated order, i advise don’t go to this location. they will be extremely rude to you through the drive thru..