Starbucks Coffee Company

We waited for 15 min, at approx 11 am, while they filled other orders including 8 drive thru orders. When we complained, she had trouble locating our order then said she would do it right away. Then she made my drink (a soy latte - not too hard; our other drink was an Americano...) incorrectly. Was it intentional? Meanwhile, 2 others of the 5 staff, socialized and laughed together. Poor management, worse customer service Starbucks!

It took 18 minutes for them to make a latte. No warning about a wait time or acknowledgment that it took a while. To be fair, it seemed like the staff were crushed with online orders which weren’t being picked up. Nice ambiance and clean bathrooms during the wait though.

Service was on the slow side but the drinks were good. Not sure if they need more staff or better training. They’re pretty friendly though.

Waited for 15 minutes in a drive through for two drinks. Both drinks were WARM by the time I got them, one of the was a Frappuccino and the other was an iced drink but the ice had almost melted completely by the time I got it.

Over 30 minutes to get a cappuccino, which was really a latte 😟. Find an alternative when in Susanville, CA. Atmosphere - there is none. One long counter, a few tables for two.