Starbucks Coffee Company

Usually my go-to being close to home however the staff can be rude. I don't know if it's scheduling issue and they need more staff in the mornings however there is no reason to be snippy when a customer asks to order after waiting over 5 minutes to be acknowledged. I decided to order on the app and didn't even worry about ordering an iced water to go with it.

I am still shocked and in disbelief about how I was treated and spoken to at this Starbucks today. I have never left a google review in my life but this was bad enough I feel the need to share! I had ordered my drink in line in the store and waited about 25-30 minutes before I got it. After about 20 minutes of waiting (with a fussy one year old) I politely asked if my order had gotten lost somehow. One of the baristas, (not who I ordered from) completely freaked out on me and said they have lots of mobile orders going on and I need to wait around like everybody else (that’s putting it nicely). I said I understand, I have no problem waiting I just want to make sure it didn’t get lost because I’ve noticed people who ordered after me have already gotten their drinks and gone. She continues t

After 10 minutes of waiting and not being acknowledged standing waiting to make an order, I finally had to ask "do you take walk-ups" before being acknowledged and assisted. They prioritize online orders 10 to 1 it seems.

I would definitely recommend this Starbucks. The employees were just joyous. I had got a Starbucks drink from another location and it was just awful. As soon as I walked in this Starbucks, the employee said well that doesn't look right and he remade it for me. He even added in some popping pearls free of charge. Just absolutely incredible. I did not catch this employee's name unfortunately. I would definitely recommend this Starbucks best employees I have encountered in a long time.

There is no doubt this location needs more staff. I’ve waited 20 minutes after my pickup time routinely and today drove the nail in the coffin when my I received my grande latte that was maybe the size of a tall in a grande cup. Not a great way to start the day.