Starbucks Coffee Company

I did a mobile order at 7:50 this morning when I got there they had full staff behind the counter. I was there for 50 minutes watching multiple customers come in and order and leave. The mobile service is horrible. I've come to this location for many years. I do not recommend anybody to come to this location or do a mobile order if you're wanting to get your coffee anytime soon.

This is the closest Starbucks in town, I wish they would build a real Starbucks in mint hill. Most of the time the drinks are made improperly or the wrong thing is made and doesn’t taste good. When telling them it is not good some of the staff are mean and will try not to do anything about it rudely, there are a couple employees that are nice and make really good coffees, if you really want Starbucks would drive a little farther to a actual Starbucks location.

It’s kind of amazing that I every single time I mobile order here, arrive 10 min later when my drink should already be ready. I watch people ordering in the store get their drinks before me. Today November 12th at 3:45 I watched one of the employees walk out into the parking lot to have a conversation with a customer after the customer left. As I watch my drink was sitting and she wants to give me the excuses of why it takes so long to make a mobile order I placed 30 min ago.

I asked for both drinks hot, they made one iced and I had to intervene. Both drinks tasted like milk. No coffee or pumpkin spice flavor. Bad location. Get better at making drinks, they’re not cheap.

Excellent service when we didn't like the drink we ordered she happily replaced my drink with a smile