Starbucks Coffee Company

Caroline is the highlight of my Starbucks experience across the many I’ve patronized all across the coast. I frequent this location when in town and I’m never disappointed with the standards abroad. Even in the midst of the chaos surrounding exams I’ve seen her stand in solidarity with her employees to ensure efficiency.

No way to cancel order in app. I placed my order at the wrong store and immediately realized and tried to cancel but there was no option to do this in the app. Only option was to call the store and the guy working said he couldn’t cancel it either and felt like he had an attitude about but but maybe i’m just hangry. So i got no coffee or breakfast this morning but still out $15 🫠

Multiple times it has taken 30 minutes for an iced coffee. Coffee and ice took 30 minutes. My food that was supposed to be a longer wait was out 15 minutes before the simplest drink on the menu.

Every time I order at this starbucks the wait is insanely long. It doesn’t matter if I order in person or mobile order way ahead of time- it takes forever to receive my order. I don’t know what the problem is but a wait this long is unacceptable and something needs to be fixed.

I ordered a Black Venti Iced Coffee and it took them 20 minutes to make my order, people who ordered food and drink before and after me were served within 10 minutes. As somone whos worked in Food & Beverage service before I know there is 0 excuse for this kind of behavior.