Starbucks Coffee Company

I love going to a brand new location whenever possible. This is probably only the second time I've been to a Starbucks that's pretty new like this. Very nice experience and a good staff. I'm not staying to have my drink here, but I do appreciate the seats with multiple spots of USB ports and wall plugs for your devices. Ample seating and high ceilings makes it a welcome place to be. Obviously the bathrooms are flawless, but it is a new location so that is obviously expected. That I really hope this location helps this suffering plaza.

Was told lattes weren’t coffee and didn’t qualify for the “here cup” free refill. Looked at the fine print on the free refills sign that doesn’t say “lattes” under “doesn't apply to”. The barista became annoyed and said “I will honor it this time.”

I come to this Starbucks almost every single day, and it’s honestly disappointing how consistently unpleasant the experience is especially when Steph is working the drive-through. As a regular customer, I expect at least basic courtesy, but instead, I’m met with an attitude that makes me feel like I’m a burden. She’s always short, unwelcoming, and clearly tries to rush people out without even a smile or a simple “thank you.” It’s the same energy every single time she’s on the window. The drive-through as a whole feels cold and unfriendly. For a brand that prides itself on customer experience, this location, at least when Steph is working, completely misses the mark.

I just went inside this location to pick up an app order I had placed. While waiting I decided to buy a gift card for a Christmas gift for my niece. I waited at the register for over 3 minutes and got zero attention. I had to walk out without making my purchase. This is ridiculous service, especially during the holiday season when people are trying to purchase gifts.

I come here a few times a week after school drop offs and go over paperwork, plan my day, etc. Barista's are kind and friendly. It gets busy but my drinks are always good and if not, they're happy to remake it. Great addition to Fairview!