Starbucks Coffee Company

I had a really disappointing experience at this Starbucks location. I ordered a Strawberry Açaí Refresher with peach juice and no water, which is something I have ordered many times before at other locations and even through the Starbucks app. The manager, Katie, told me they could no longer customize drinks and said the drink I requested wasn’t on the menu. I showed her directly in my app that I had ordered the exact customization before, but she still insisted that the only thing she could do was add a “splash of peach juice.” What made the situation worse was her attitude. She was very dismissive and rude throughout the interaction instead of trying to help or explain the policy respectfully. She even showed me a document about customizing beverages, but nothing on it clearly explained

The staff is super friendly and helpful, they hooked me up with a new favorite drink. I’ve spent hours here studying recently and it’s a great environment, friendly and well designed. This feels much more like a friendly neighborhood coffee shop than a large chain. I’ve been to a lot of Starbucks locations but this is the first one that’s seemed worthy of a review.

Today, February 12, 2023, around 1:15–1:16 PM, I visited Starbucks. Three girls were working at the window.Before completing my order, I was asked if I wanted to leave a tip. I said no, since I was paying with my Starbucks card through the app. After that, the window was shut, the employees were laughing loudly, and I was handed what was honestly one of the worst drinks I have ever received here. I ordered an iced mocha with protein, and it was absolutely undrinkable. It tasted completely off and poorly made. It genuinely felt like the quality of the drink reflected the fact that I chose not to tip. Tipping is supposed to be for good service not something customers are pressured about in advance. Making a drink properly is part of the job, not an extra service. The attitude and professiona

Alyssa was rude. She didn’t take my free drink when we told her then instead of apologizing she says “oh I didn’t hear so” over the microphone she was also sounding like she hates her job. Mid serving up they switched her out with someone else. She was polite but Alyssa was rude through the entire refund process

Ive tried to order the matcha a couple times different ways to ensure that the matcha is completely steamed and dissolved and stirred and after two HUGE mouthfuls of matcha I ended up dumping out my 7$ drink to find this. I’ve tried nicely asking them to fully stir and dissolve it but they don’t seem to care. Disappointing