Starbucks Coffee Company

This location is a joke. I’ve been here 3 times and I don’t know why I keep coming back. The first two times I ordered inside and I waiting 45+ mins for my drink. Today I went through the drive thru and I ordered a large iced coffee with 3 vanilla and 2 cream. The guy up-charged me 70 cents for breve. (Same thing as cream but not free). To be clear I did not ask for this, I asked for cream and didn’t notice it until I received the drink and the cost was different than what it normally is so I looked into it. Upon looking into this, I see that the up-charging has happened to others. As if you aren’t already expensive enough and I CHOOSE to still come to you for my coffee. This location needs to make some serious changes.

Front doors were locked with a sign saying. Drive-Thru only! No inside orders! If anything should be open. It's the inside for people that don't have cars. And also for people that would like to use the washroom considering they're paying a high price for drinks. Summer Berry lemonade is not available. Was told it's a seasonal item. However, it's middle of August and they said they no longer sell it. It's listed on the menu at the drive-thru as well as a sign. Put up everyday see pictures.

Waited over 50 minutes for two coffees, only ended up getting them when I complained and they finally made my drinks after I watched them continue to serve the drive through and people who ordered after me inside. Take my advice and go through the drive through because they don't care about people who come inside. I love Starbucks coffee and respect how hard they work but I've never had such incredibly poor service.

This Augusta Starbucks in in shambles. 2pm on a Friday afternoon, and only two people working. Who manages this store? Absolute disgrace. You have driven nearly all of your employees out, and driven morale, and service into the ground with your lack of leadership, and managerial skills. Boxes unopened everywhere and stacked up, filthy floors, cooler, and food display cases half and or completely empty. Wait times for a single iced coffee with cream takes 45 minutes. The owner of this this store should fire the manager, and show up to fix this. This Starbucks used to run like a well oiled machine. The word “order” and this manager have one thing in common - absent.

It's sad dunkin had 2 people working and we're slammed and got me in and out in 4 minutes Starbucks employees told me if I dont like it to not come the. Rude with 0 customer service skills. Would not recommend going here. Also there were 6 people behind the counter making orders. I stood inside for over 15 minutes waiting and they never even had made the order.