Starbucks

With so many excellent local specialty coffee shops popping up nearby, the only way Starbucks can stay competitive is through service excellence. Unfortunately, this location is falling short. The staff seemed highly distracted, and there was a noticeable lack of customer service. It feels like a management issue—the team needs more discipline and focus before loyal customers decide to take their business elsewhere.

Rude employees, will have inappropriate conversations with coworkers in front of your face instead of greeting you and giving you your total. Went through the drive thru this morning and spent probably 10-15 minutes waiting for just the person ahead of me to recieve their order. When I pulled up, the worker ignored me when I said hello and handed me the pay machine. I then proceeded to wait another 10 minutes for my drink to come out. I’ve never had to wait this long for a drink at Starbucks. I understand if they are understaffed, and if that’s the case, the employees should consider focusing on their job instead of getting sidetracked by inappropriate conversations.

20250910 wow! Topped the cup with pumpkin cream until it spills out the lid!! Woohoo! The pumpkin cream chai with soymilk is extra delicious today! The young barista with the hijab was so pleasant and sweet. Thank you!! A year ago...I was thinking about their donuts and decided to stop in on my way home to get one... they didn't have any. Davy's the barista at the drive thru suggested that I go to Dunkin Donuts. 🙄 If I wanted Dunkin Donuts... I would have gone to DD. 🙄 I told him "it is not the same". And he responded, oh it's not. Has he not had a Starbucks Donut? Anyway, I opted for a Danish and a venti green tea lemonade with 4 pumps of sugar cane. They were good.

If I wanted only ice I would go to the gas station and buy a bag of ice. Two sips and my drink was gone

Long time customer, first time reviewer. I do mobile in-store pick up orders in the mornings at this location on my way to work. I’ve had timely service and if there’s been any issue, once I’ve alerted staff they’ve been quick to help! There are plenty of Starbucks and other coffee options in the area, but I’ve been really pleased with the service here and the quality of the product - consistently good coffee!