Sonic Drive-In

Yesterday evening, I ordered off of the app. I ordered a small cheddar poppers and mozzarella sticks. The carhop handed me a bag with just the cheese sticks, not even sauce. I called her back over and asked about my cheddar poppers to which I was told that they are out. “But I paid for them.” “Well, we don’t have any.” I was flabbergasted. Without any apology, she told me that I could have something else. I told her that I wanted a refund. She told me to call the number on my receipt. I asked to speak to a manager and eventually had to go to the door. No help whatsoever. Neither were apologetic. In fact, they never once apologized and acted as if I were annoying them. I called the number and gave still yet to be given a refund. I paid for the food and be er received it, because they were o

I’ve given this place a bunch of chances and the service is pretty consistently awful, Sonic food is actually pretty good, and it should be because it’s surprisingly high priced, but somehow I manage to run into the worst attitudes on earth at this location and today my fries were burned so it wasn’t really even worth it. Get it together! It’s especially strange because most of the other fast food places nearby have the most delightful people. Makes me wonder if the problem is higher up.

Food was good. Most of the screens, at least half did not work for ordering. Not enough room in stalls to deliver food to window. Overall expensive.

Couldn't order on app. As usual. Pain in the butt decided to go through drive-thru and tell them my predicament and see if they would accept cash. She gladly did. After waiting 10 minutes for two chili dogs ( I guess the hot dog guy was outside putting up new signs in the menu boards) and glancing in to see what was taking so long seen management I would assume because she had a black shirt on different from all other employees) CHOMPING on gum while bagging up my order. it doesn't bother me about gum chewing. But perhaps next time try to keep it subtle. . Btw. Chili dogs were good and hot and lots of chili. . So ... I guess that's all that should really matter.

This morning I had the best experience that I have ever had at this location (but pretty much any fast food locations). SUSAN was my car-hop. I cannot say enough about how kind she was when I made the mistake of ordering the wrong size drink. And her overall demeanor and attitude was sweet, kind, polite, and focused on customer service! Good job Susan! 👏🙌🥤