Sonic Drive-In

I pulled in and ordered a double cheeseburger, small soda and a route 44 ice water. The screen showed the progress of my order. When it got to the on the way icon, my order disappeared from the screen. After 7 minutes of being "on the way", I hit the call button to inquire about my order. The person rudely said they would get it out. Another 12 minutes elapsed before my food came out .

Sonic has the best ice and the food is excellent! Went to Sonic tonight and did a mobile order on the App, parked in a stall and ordered my food, then checked in. Waited twenty minutes. Hit the button to check on my food, was told I had ordered at the wrong Sonic address. Checked my receipt and it said 15755 Highland Drive. Then was told that I put in the wrong stall number, I watched my name come up on the screen after I checked in welcoming me back. Finally got my food with no apology. I know mistakes can happen when a store gets busy, but customer service etiquette says an apology goes along way!!!

I'm not sure where they finding these workers but I'll never go back to any sonic. Rude over the speaker and at the vehicle. I'm done! McDonald's has better fries anyway!!

Took them a while to get my order out. Found out someone had ran my food out to the wrong person, so I had to be remade. Well everything was right except my boyfriend’s burger. He order the double bacon cheeseburger with extra pickles. It’s suppose to come with lettuce and tomato already, but nothing was on it except the bacon and cheese…

Great place during happy hour and any other time! The food is always hot a fresh! The team members are always cheerful to see you!