Sonic Drive-In

Stopped by Sonic a few days ago. It was pretty busy, so my order took a bit longer than usual, but the two carhops Anna and Jacob were great. They were friendly and professional, and you could tell they were doing their best even with the amount of people there.

The guy taking orders is unbelievably rude. I’m the only person there and he doesn’t answer so I drive around to another stall push the button and wait almost 10 minutes then he comes on and says “yeah”. That’s it, so I order ice cream and it literally took 14 minutes and it was partially melted. So they made it and let it sit. This place needs to shutdown. I’ll never go back. If you do go there, do not tip! The service and the food is horrible

BS! 110%! Seriously, can’t your guys get this place in decent working order? At least, to a collective “Standard”… I keep trying to be optimistic on this Sonic in Lago, mostly because it’s the only late and I work a ton of hours.. it’s hard enough working 2 jobs with no time to cook for my kids… I just needed this order… “We don’t have sweat tea” I was told… “You’ll have to wait 20-30 minutes for anything aside from a burger” basically … The male on the intercom seems frustrated at ME for simply asking what was available… like, really dude?!?.. seems this place is hanging on by a thread.. this is literally the 4th time I’ve been screwed over AT THIS LOCATION!!! Please tell your staff- the website all indicates OPEN until 11pm. Why is nothing I wanted available? I’m guessing here, obvious t

I’m a regular at this Sonic in Lago Vista. Originally, from Houston I have noticed that Sonic doesn’t provide the best service overall. However, my opinion was transformed after my interaction with Natalie. Kind, sweet, and attentive are only a few words I could use to describe her. She deserves a raise, a promotion and all the best in this competitive world! Thank you Natalie for making my day :)

Really gone down hill in quality lately. Consistently wrong orders. Whoever the person with the rough voice was taking orders today needs a serious lesson in customer service because the bad attitude is not a good look for this business.