Shipley Do-Nuts

Was very excited about Valentines Donuts from Shipleys and pre-ordered a box. Went to pick up donuts and the box we were given was not what we ordered, so we asked. We were met with jokes about how they are donuts, thats what you ordered, and then a mad manager who yanked a receipt off of someone else's order and handed us theirs. I get it, this isnt a master cake shop, but come on, this isnt what you advertised. Not to mention the donuts were cold and tasted stale. Definitely will not be going back to this location.

Very disappointed with my experience today. The girl who was at the window was being rude and questioning if I was the actual person who placed the online order. I ordered an iced coffee and received a cup of coffee with NO ice. They also didn’t have ANY sprinkled donuts.. a donut shop .. who didn’t have any basic donuts. This was the last straw. I’ve never had a good experience there. Dunkin’ Donuts down the street is better than this Shipleys.

Call a few Shipley's to make sure they had the Valentine Box heart-shaped Donuts. When I call this location he told me on the phone that they did have them and it would be best to put in the order now so they were ready. So I did I ordered a dozen all heart-shaped Donuts. I get there they hand me my order and tell me that they didn't have all dozen donuts heart-shaped but there was a few in the Box. I open the box and not one heart-shaped donut. I drove 45 mins because I live in a rural area and our local one did not have any just to be lied to. I will be contacting corporate as well. Do not recommend this location. Throwing in six donuts for free doesn't make up for lying and not providing the service that was expected.

Placed an online order, and when I got there I was told they were out of everything I had ordered. I asked for a refund, and the cashier was confused, so she called her manager. The manager told me since I placed an online order I had to request the refund of the app. I told them there was no where to request it, and since I was getting no where I left. I went to the Shipleys website twice now, and send a contact me inquiry, nobody ever did. I escalated to their social media marketing, was told she sent a message to that location, and still nobody has contacted me! It’s been a few months no, with no refund! Be careful when ordering from this location.

I had such an amazing experience at this donut shop, thanks to Kemberly! From the moment I walked in, she greeted me with a warm smile and such positive energy that instantly brightened my day. Her customer service was outstanding — she was patient, friendly, and took the time to help me choose the perfect donuts. You can really tell she loves what she does and cares about making every customer feel welcome. The donuts were fresh, delicious, and beautifully presented — but honestly, it was Kemberly’s great attitude and kindness that made my visit unforgettable. It’s rare to find someone who provides service with such genuine warmth and enthusiasm. I’ll definitely be coming back, and I highly recommend stopping by and asking for Kemberly if you want to start your morning off right! 🍩💖