Shake Shack Leawood

Disappointing experience. We visited Shake Shack on a Saturday around 6:45 pm. It was pretty busy, which we expected, but the overall experience just didn’t live up to the hype. Everything felt very hands-off. Self-ordering, self-seating, and it honestly seemed like self-cleaning, too. We didn’t get a table until right before our food came out, and most tables needed to be wiped down by customers if you wanted a clean spot. Ordering was another frustration. There was no option to customize sauces on the self-order screen, even though they clearly had the sauces available. As a picky eater, that was disappointing and limiting. The food itself didn’t help. The burgers were much smaller than they look in photos, and my onion rings weren’t very hot. Overall, the food was just okay at best,

Shake Shack never disappoints! Always love their Shack burger and cheese fries. This location has indoor and outdoor seating available and also serves beer and wine. It's usually quite busy but orders come up quickly. They have a place to park your dog and coloring sheets for kids.

Stopped in on a Saturday about 4pm. This was our first time to visit a Shake Shack. I had the smoky classic bbq burger and fries and my wife went with the bacon cheeseburger. We both loved the burgers, great flavor and filling. Service was good also.

First time trying this place and it was SO good! I'm normally not a big red meat eater but this place was GREAT!! I got the smokehouse bbq burger. The fried onions, the crunchy pickles, the sauce, the very flavored beef, it wad all so freakin tasty!! The cheese fries were good and the orange float was good. The chicken bites were mostly breading and the little chicken that you tasted, tasted old. I'd be back just for the burger though! It was a 47 minute drive for us but well worth it!

I found the tablet ordering system frustrating to use. You have to submit your phone number to order, and if you input the number incorrectly there's no way to fix it without cancelling your order and starting completely over. Do not clear your basket, you must cancel the entire order and start over. After going through this process multiple times I wondered why I would pay $30 for 2 hamburgers, 2 small drinks, and 1 side of onion rings when I had yet to interact with an employee. I decided it wasn't worth it and walked out.