Shake Shack KOP - Outside of Mall

I ordered online and I was notified my food was ready so I went inside. My food was not ready. I don’t like standing or sitting inside the store but ended up waiting 10 min. Why send a notification that my food is ready when it’s not. When I got my food the shake was half thawed. You can’t have peoples food just sitting for 10 min then hand it to them warm or cold. They made my shake over even though they looked upset but it’s five dollars I want it made right so I decided to give my humble opinion. There has to be better communication so the food is not sitting. And when an order is not ready don’t lie unless it’s a system thing it needs to be fixed. I was really tired and really just wanted to scoop my food and go. The burger was great and the shake. Thank you and I hope business gets be

I told myself if it happened twice I would leave a review. I ordered from Uber Eats and both times my burgers were raw. I received a full refund already but I will never be ordering from this store again. I can understand a little pink, but when my burger is bleeding red I want to throw up.

I recently visited this location and had mixed feelings about my experience. The burgers were okay, but the chicken nuggets were a letdown. They were overcooked and fried in old oil, which was dark brown and gave the food a bitter flavor. To make matters worse, they were dripping with oil, making them unappetizing. The picture attached shows the replacement nuggets I received, but unfortunately, they were just as bad as the original order. Additionally, the employees didn’t seem to care about my concerns or the food quality. Overall, I was disappointed and wouldn’t recommend this place based on my experience. Overrated brand!!

Great food, best eaten there for the sake of the temperature. Milkshakes are delicious but pricey. I also patronize this restaurant due to its commitment to adhering to animal welfare standards, its just a way to support those willing to do what's right.

My wife, mom, and I went to eat here after black friday shopping because it was the closest thing to the mall and it was something easy, but by the time we were done it was more than that. There weren't parking spots available but to their credit a spot opened quickly due to serving people promptly. It was busy but not too loud or crowded, creating a relaxing atmosphere. We were able to find a table and the staff was attentive while we were there ensuring we had everything we needed from wipes to our refills. They prepared the wrong order and quickly corrected it without a long wait. The burgers were delicious and the chicken nuggets were amazing (first time I had them). It was a great choice to eat there and relaxing moment within a busy day, I can't wait to go back. Make sure you stop by