Runza Restaurant

Hadn’t eaten at a Runza in decades as I’m not from Nebraska, but wanted something local while in town. Glad I stopped in - Philly Runza was hot and tasty, as was the onion rings and fries combo. Friendly staff and clean tables.

Went on opening day. They made the drive thru longer and still had 6 cars deep on Broadway waiting to turn into the parking lot. It took a bit for food to come out because of the amount of customers. It did not disappoint and was worth the wait.

Looks like a very nice and clean location. Parking lot is small and tight, but they seem to get people in and out without too much delay or backup. Staff was extremely polite and courteous - which is so refreshing! Props to you folks for doing customer service right. First time eating here - I know shame on me, born & raised in Omaha and decades later finally trying it out. I ordered the spicy jack runza. It was delicious - perfect amount of heat and tasted freshly made. The bread was so soft - just perfect. I wasn't a big fan of the fries. I'm not sure if it's what they are fried in or seasoning (appeared to just be salt) but they just tasted a little different to me. Shakes are just okay, the chocolate had a little bitter taste to it. Not from being old, but more like the type flavoring

Double cheeseburger fries and Swiss mushroom Runza were excellent. My wife ordered a breaded chicken sandwich, they put 1 breaded chicken strip on it. 2 chicken strips cost 3.59, wife complained about it. The folks added a chicken strip and gave her a cookie. The management must be telling staff how much chicken to put on the sandwich. My complaint is the grilled chicken and the breaded chicken sandwich should have the same amount of chicken on it. It does not.

I stopped here for a quick bite around 5 pm drive through. I waited 25 minutes then went inside to ask what happened. Upon walking in the lady behind the counter snapped you’ll have to wait, we’re very busy! There were 5 people in the lobby. Mass chaos behind the line. A young male worker said he was sorry but walked in to hell and he was trying to figure it out. I stood inside 10 more minutes before they handed me the order which of course was missing something. They gave it to me and I left. That was 2 months ago. I will not give them another chance for quite awhile. It’s a shame because runzas are iconic. Unfortunately so is this kind of service😩