Rita's Italian Ice & Frozen Custard

paid $8 for a large sundae, and got the worlds thinnest sundae — i wasn’t sure if they heard me wrong and i maybe ordered a small by accident, but… nope, this is what a large looks like at the rita’s in media. seeing as i could get an entire gallon of ice cream for less than that price but wanted to splurge on a favorite at rita’s, it’s pretty disappointing, and looking through the comments, i can see i’m not alone

They only have one in all of Massachusetts, so I haven’t been to Rita’s in forever. Quality and service remain exceptional. You have to get both custard and Italian ice!!

Sold me the hardest stuffed cheese pretzel ever, such a disappointment. Especially to have to wait in line in this unbearable heat. Mind as well have put a rock in the bag 🤦🏾‍♀️

I used to love Rita’s custard every summer. Unfortunately, this location has become an absolute joke when it comes to the portions. This is what a large custard looks like. To charge over $5 for a portion of this size is just flat out ridiculous. The portions have been getting smaller & smaller each year, but I cannot justify ever coming back after this. I would strongly recommend avoiding this location at all costs, spend your money elsewhere.

Ordered 2 large chocolate custard cones snd were served obviously 2 small custard, per your colorful advertisement posted on the soft serve machine, yet we were charged for 2 large servings. The young lady who served us claims this is what she has been instructed to do. Is your location falsely advertising? Has your employee been instructed to cheat your customers over serving size? She claimed there was nothing she could do about it, which sounded lame to us. Please reply.