Richards Pizza

Yep... We love Richards. Eat it once or twice a month, even have birthday parties there... The process of getting a credit is insane. They send it from some random weird number that the employees nor manager know to inform you of what it is. They also didnt know if it would come from an email or a phone number so my mother spent 40 minutes speaking to someone and trying to find a credit for $10. The Fairfield location has now regularly lost our business for lack of knowledge on Ida's (the manager) part and for her rudeness. There was zero empathy acknowledging the frustration of the customer who had proof of sending in a picture of her messed up steak hoagie the last time. It seems to me that $9.38 would not have been worth losing a customer over. She could have easily smoothed it over by

Came in for a steak hoagie and spaghetti with meat sauce. They both came out amazing! Was surprised at how good it was. First time here. Service was friendly, food was coming out to all the tables fast. Only complaint my spaghetti took a while as others got their pizzas lol but was worth the wait. I typically get extra meat sauce because restaurants seem to skimp but this ratio was perfect.

Rarely get Richards because it is so Damn expensive. 2 nothing special steak hoagies was 21$...1 hoagie had thw wrong topping, both had barely any cheese. Not one of em was cut in half. These are all very easy common sense issues. Pay attention people! Do better!! People are over paying for your products. At least make sure you do a good job making them. Boo 👎👎👎

I went here 4 days ago and got food and ended up with food poisoning. I have been here before and never had a problem when eating their steak sandwich. this has only happened while eating the pasta with chicken in it.

The pizza was ok. But steak sandwich was not good!! I gave 2 stars because of the pizza. But it deserves 1 star on the sandwich. I tried going back occasionally because Richard was once known for good food. Now the realization that this was my last time.