Biggby Coffee Fairfield Twp

Stopped in for my first time today between kids games and the lattes were incredible. food was really good and the service was far better than we get at other places. The manager I believe on site was extremely helpful as we weren't overly familiar with the menu. Looking forward to going back!

I visited this location two days ago and ordered a Sausage Cheddar Honey Biscuit. When I got home, I realized the sandwich in my bag was incorrect—it was a bagel with cream cheese. I called the store and requested a credit since I had already started work and didn’t have time to return. The employee I spoke with was understanding and said a credit would be issued. When I returned to redeem it, the replacement sandwich was half hot and half cold. I went back through the drive-through and asked for the heating inconsistency to be corrected, but when I checked it again the cheese had hardened and the sandwich was inedible. Having to deal with multiple issues with one order was very disappointing, and because of this experience, I will not be returning to this location.

Normally visit other locations such as the ones in Warren and Montgomery county. This one is definitely newer but something feels off. Other locations have a more "comfy" feel to them. They have games and cards etc., if people feel like hanging out for a while. A Christmas 🎄 Tree is also at these locations or whatever the holiday calls for. This one does not have that. Although courteous, the staff doesn't "feel" particularly friendly per say. The other ones do, no matter the person working at them. Strange. For the area, it also is a newer area. Although better restaurants are going up in this area and trying to give you that more upscale feel, you can tell something is off about it. Not the business fault, just reality. This is a more Urban location than suburban. No matter how you slice

The owner and staff are always so nice. I enjoy the atmosphere and work from there often. Orders are quick and always correct. Thank you Biggby Coffee for providing a great experience.

2nd visit to this location. First visit had less than pleasant experience from an employee that didn't seem to want to be there. I entered the store and approached the register. Cashier said, "I'll be right with you". I acknowledged as she was sorting out some type of order tickets or receipts. Then she went to wash out a frozen drink blender. After that she asked the other employee who they should text. I'm assuming someone called off and they may have been short handed. She then went back to washing the blender. The other employee was putting on an apron and looking around seemingly getting ready to start work. Neither one acknowledged me standing at the register after the initial interaction. At this point it was approaching five minutes of being ignored. I left, along with the money I