Protocol

Amherst, MA · Restaurant

Rating
4.6/5
★★★★★ 4.6
Reviews
20
Rank in Amherst
#18
of 110 restaurants
City Percentile
62%
rating percentile
Address
Protocol, 1 E Pleasant St, Amherst, MA 01002
Website
www.protocol-amherst.com
Status
Closed · Opens 4 PM

Protocol is a restaurant located in Amherst, MA. It is one of 110 restaurants listed in Amherst. Its 4.6-star rating is above the Amherst city average of 4.3 stars. It ranks #18 of 110 restaurants in Amherst. There are 10 photos associated with this location.

About Protocol

Welcome! We are a local bar + kitchen bringing fun and delicious to Downtown Amherst. Surrounded by plants, copper, and good vibes — Protocol is the place for that special event or an afternoon catchup with a friend. Come as you are, we look forward... More

Hours

Saturday4 PM–11 PM

Customer Reviews

★★★★★ 5.0 Fernando Graham · Jan 2026

The food was okay but the atmosphere was great. The drink selection was also nice.

★★★★★ 5.0 Chloe Lee · Mar 2025

Protocol is sooo good! Our waitress was so friendly and helpful, and our food came out very quickly! I ordered the Smash burger, Caesar salad, crawfish chowder, and house made fries. Everything was so delicious, and I highly recommend to anyone who may be in town for college visits!

★★★★★ 5.0 e5iw · Dec 2025

First time visit. Greeted warmly at the bar. Bartender was incredibly professional and their service was impeccable. Dishes and drinks came out quick and the place seemed to run like a well oiled and very clean machine. 10/10 would recommend. Perfect spot for a cozy romantic date night especially on a cold winter night.

★★★★★ 5.0 Andrew Doming · Feb 2024

Wonderful atmosphere and great service. Their smash burger is tied for #1 burger in my books. We also had the escargot, liver mousse, and fries. Everything was incredibly delicious. We liked our drinks, too! Between the apps and the burgers we were too stuffed to try the dessert. Definitely looking forward to our next visit!

★★★★★ 5.0 Jouhaina Attaya · Feb 2026

Service was good, the waiters were friendly, and the atmosphere was nice, but the food didn’t live up to the hype. I ordered a vegetarian curry with basmati rice, and the vegetables were very hard—difficult to cut and chew. The French fries were dark brown and tasted like they had been refried rather than freshly made. I mentioned to the waiter that the vegetables didn’t seem cooked well. I was told they use organic vegetables from local farmers and that they tend to be harder than supermarket produce, but that explanation didn’t really make sense to me. I also expected some kind of discount on the bill given the issues, but none was offered. Overall, because of the food quality and how the situation was handled, I don’t plan to visit again

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Assistive Hearing Loop ✓ Wheelchair Accessible Parking Lot

Services

Restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.