Potbelly

Great place for a quality sandwich. First time here and impressed when compared to Subway and other sandwich shops. Went with the Cubano and wife went with the sweet heat. Kids wanted to try the Mac and cheese but they were all out so ended up getting a couple grilled cheese. Also got some chili and the chicken pot pie soup, both were tasty. Was looking for an easy and quick dinner and we were pleasantly surprised with the food.

I am writing to express my deep frustration with the service and quality of my recent order, which cost approximately $25 and resulted in a near-total failure to meet basic dietary requirements. As a vegetarian who strictly avoids meat and eggs, I specifically requested an eggless, meatless Mediterranean sandwich with no tomatoes, yet I was served a sandwich that contained both tomatoes and mayonnaise (which contains egg). Furthermore, the avocado—a key ingredient listed on the menu—was entirely missing. The experience was made worse by a complete lack of professional communication; when I asked about egg-free options, the staff member appeared confused and simply said 'yes' to everything without verifying. There was a clear lack of coordination, with staff repeatedly asking for my order a

Staff was friendly and had patience explaining things on the menu. Food was fresh and prepping with speed. Variety of options on the menu. Filling to bread ratio is good. Had the Mediterranean sandwich.

Uncooked bacon and the toilet in the mens room is not bolted to the floor. Kids do not eat free on weekends as advertised.

Worst experience we’ve ever had at this Potbelly today. The worker didn’t know how to ring people up. She tried charging us $59 for 4 $8 skinny combos and an original Italian (which they mistakenly made a skinny but charged us for an original). Then she told us they wouldn’t honor the kids eat free on the weekends because it was only good for after 3pm on saturdays (even though it says after 3 on fridays and all day Sat/Sun. Afterward we tried using our app to purchase 3 cookies and she said we can only use 1 each visit, even though we scanned the app and it took off 3 cookies’ worth of points. she clearly didn’t know what she was doing, insomuch that the people behind me ordered 2 sandwiches and a kids meal and she charged them $42😳 Won’t be returning ever to this one.