Potbelly

The service we received at noon on a weekday was excellent. From the initial order to the checkout, each staff member was pleasant and attentive. The sandwiches were above average for a Potbelly, and the order was executed perfectly. This particular location has one of the better dining areas, light and bright, with windows on two sides. Previous visits to this Potbelly were not nearly as good, but any deficiencies appear to have been addressed.

⸻ I just left the Potbelly location in Southfield, MI after a very disappointing experience with management. I live in the area and visit this restaurant often. When I arrived around 8:40 PM, the door was locked. A young man kindly came to the door and explained that they were backed up with orders and that he was the only person working the front, which is why the doors were locked. He also let me know they were still open. I explained that I had just left the grocery store and only needed chili to make a chili dog for dinner. He told me it would take about 15 minutes and would be ready by 9:00 PM. However, at 9:00 PM, a manager came out from the back and rudely stated that they were closed and that there was no chili available it would take one hour to cook. Customer experience is ver

Please have your staff start checking the lettuce before they make the salad. It was rusty colored, and slimy to the touch. And I’m unable to go back to get it fixed, as I only have 30 minutes between meetings. And I didn’t notice because the young lady who made it put it into a bag and I didn’t look, because normally I have never had an issue here. But the whole small salad could not be consumed. I’m only giving service 5* because who ever was in charge during Lunch on 6/23 was helping a new hire remake my shake when she was back on the floor, and she took the time to help him. The other stuff just looked at the new kid when he requested for help and they just told him what to do. That manager is honestly helpful when teaching new hires, which is amazing to see.

The people are pleasant and quick. The place is clean & easily navigated. A few booths and a nice mix of low-top and high-top tables. I like the specialized table tops, too. Selected the "Pick Your Pair" with a skinny/small Mediterranean sandwich on wheat & an apple walnut salad. Tons of grapes, apples, walnuts and chicken on that salad. Would prefer my salad without meat, however. Already had meat on the sandwich. Two suggestions: One, lower the music volume. It makes it difficult to hear the staff's questions. Two, ask if the customer wants the sandwich cut, especially with the smaller ones. Makes for a messy meal with all the stuffing falling out.

this is my second time coming to this location, the first time i got the roast beef sandwich and it was chewy i could not finish it also got the cup of loaded baked potato soup that soup was good. This time i ordered the Mediterranean chicken sandwich it was missing the artichoke hearts, roasted red peppers, and cucumbers, just like the feta those ingredients should have already been included on the sandwich plus whatever else i wanted the sandwich was not complete along with 4 pieces of chicken i was not satisfied with this and i wont be coming back to this location i will rather spend my money somewhere else where they actually complete the order like its no reason its 3 of y'all and y'all cant make a sandwich correct i see y'all here every Sunday come on now.