Potbelly

I love Potbelly's Mediterranean sandwich, and the sandwich I got on 5/31/25 was exactly as I remember it with one exception. I don't remember the hummus being spicy the last time I had it, but I really enjoyed the spicy hummus! The two people working yesterday were very nice and made everything quickly. The location of this shop is perfect to hit up after the farmers market on Saturday. It fits very well into the whole State Street vibe. Potbelly offers decent food at a decent price. I just wish Potbelly had more locations around Madison.

they subbed my vegetarian side for a meat option without telling me. and didn’t remove the swiss so sandwich was nasty. “no refunds”. i find it hard to believe a multimillion dollar company doesn’t have the capacity for refunds. this was my first and last time ordering from potbelly. name always grossed me out, should’ve followed my gut.

I usually love Potbelly’s food and the staff are great. This evening for national sandwich day, however, Potbelly bit off more than they can choose by running a BOGO promo and not having an adequate online ordering system. My order in the app said ready for pickup at 7:01. When I arrived at 7:10 and waited until 7:35 to ask if my order was even within the next 10 of the queue it wasn’t. Overall, frustrating evening for me and my partner as well as the staff and other patrons.

This is the steakhouse beef sandwich and it is inedible and disgusting. The bleu cheese is sour and liquified. The “beef” is stringy, bland, and has such an off-putting texture. Maybe other sandwiches are fine but please do not get this one. Did not finish it. Management did reach out to me and wanted to solve the issue and offered me a free sandwich but nothing can really fix what happened here. I do appreciate the effort and care. They are trying. However, this does not make your sandwiches taste better. There is literally a Jimmy Johns, Jersey Mikes, and more within a block. Go there and do not risk buying something like this.

Rude, discriminatory service + gross hygiene Two visits in a week. Same employee went from laughing with the customer ahead of us to rolling his eyes at us, refused eye contact, and kept snapping “speak louder” even though we were already loud enough that people turned to look. When we asked for multigrain instead of white, he slammed the white loaf on the counter and acted angry. I went back today—same person, even worse. The treatment felt targeted and discriminatory. On top of that, I could see spit while they were chatting and making sandwiches. That’s unacceptable around food. I’m done with this place. Management needs to fix the staff behavior and basic hygiene immediately. Not recommended.