Potbelly

I usually really like potbelly sandwiches. Decided to try the new prime rib steak and was disappointed in the overall quality. The steak was very tough and the flavors were not jiving together. It was a miss in my opinion. The staff at this location were not on their game that day. We waited to order even though no one was in front of us. No one was watching the toaster and one of the sandwiches almost ended up on the floor. The person who helped us with toppings acted like they were overwhelmed with 3 sandwiches. One of us ordered a large size sandwich and it was completely cold in the middle. He had to have it remade. We waited to check out as the cashier finished up a personal conversation with someone for about 5 minutes. Not my best experience with potbelly sandwiches and the prices a

Yummy and good service, but multiple times I’ve arrived 1-2 hours before closing time and it’s closed without notice. Lights out, music playing, nobody answers the phone. If I try to place an order online, the website says “Your basket is being a little temperamental” when adding to cart, and the app says “Online ordering is unavailable at this time”.

Known for being one the few places that do soup, and they can't even be ready for when they open. Ordered for pick up, and soup wasnt ready, and decided they werent going to give me soup, and weren't going to refund me since I prepaid for soup. Sandwich was cold and wouldnt remake. This place used to have such better customer service and everything, will not be visiting this location again.

We were ignored by the staff. Had somebody behind us served before us. The lady looked right at us and didn't say a word. Then after we finally got our order taken the guy finishing the sandwiches was rude as well. As he was cutting the sandwich i said oh can you add this topping too(as i forgot to order it before he cut it) the shear annoyance that came from him was rediculous. The soup prices are insane for mediocre soup. And the tables were all dirty, every last one. And the floors had garbage all over. It was just filthy. This was an awful experience. We won't be back.

I had ordered through the app so I could grab and go but something went wrong between each end. Upon arrival, I worked with the staff (who were VERY kind) to see where our program was and it turned out the order never came through, and card was never charged. Regardless, they were very helpful and made my order per usual methods, and with no problems compared to other locations. The desserts/ treats were also very fresh and tasty which was another plus, also in comparison to other locations that is