Potbelly

First off, ive always loved their food. Its so good. And their powerhouse salad is insanely good and healthy too! But I had an item messed up one time, I called back later and the girl helping me absolutely made it right, was extremely nice about it, and I was so impressed. This will keep me coming back even more!

This is the worst for service Potbelly’s ever! The cashier looks like a deer in headlights & didn’t hear the sandwich guy yell down the line my order for a shake & I had to ask him twice for my shake bc I don’t think he could move any faster or get his thoughts in his head any more organized if there was a fire lit beneath his feet! The toppings guy spoke so quiet that it took multiple people to interpret what he was trying to say, the tiny toppings sticker he pointed to was half scraped off the top of the 5 foot counter that our parents weren’t tall enough to read. I had to search for the spoons & forks, & finally had to ask where the napkins were! The tables were dirty, the bathroom trash was overflowing…I can’t imagine how these guys handle a rush!

I ordered the Cubano from the app for a pickup order, and was a little surprised that even with the ten minute drive, it wasn't ready when I arrived. May be an app thing, because once there I noticed the app had a button to mark I was on the way, which I hadn't noticed, so I'll put that on me. Really nice atmosphere inside, workers were friendly, and my sandwich was great! I do wish the pickle slices weren't stacked on in a compact column, it made it like having just an uncut pickle in one part of the sandwich and no pickle anywhere else, but it was only a minor thing. Will be back!

This store is so dirty! The bathrooms were discussing and the entire place looked as though it is never cleaned. Even the napkin holder had a layer of thick dirt and dust all around it. Food is great,staff very overwhelmed, but I lost my appetite.

Stopped by once, just to try it, and I’ve been back many times since! Food is always delicious, my order is always correct and on time or early (see update). The staff is also great, always very friendly and efficient. Update: I was visiting this potbelly pretty regularly, 2-3 times a week, using the app to order. There have now been multiple occasions where I get home with my order only to discover that it was made incorrectly. Yellow cheese when I always order provolone. Feta cheese when it was removed. No pot pie topping on the chicken POT PIE soup. These are pretty minor issues, but it continues happening. If I order in the future, I will be sure to check my order in-store before driving home with it.