Potbelly

I order from this potbelly a lot because I work near by. I was highly upset when I made an online order tonight and my sandwich was burnt , very hard to bite in and have NO SAUCE on the sandwich. I’m very disappointed. No everyone should be hired to work at a restaurant if they cannot make the food as it’s presented on the website. It looks like they just slapped the sandwich together.

Edit: After reading all the other reviews of the exact same problem, it's clear that this company does not have the capacity to turn things around at this location. I recommend shutting it down. Food is always good, but incredibly long wait times and employees loafing around doing nothing completely ruins the reputation of a great chain. Slow service during lunch hour is inexcusable- that's prime time and you're overstaffed. Someone take over at this sandwich shop, they've lost the plot.

(Jan 14, 2026) A short guy in the back yelled and screamed at a customer and threatened to call police on her due to a question about her order. He screamed at her a few times. There were 20+ customers in the waiting area who witnessed it, and trying to their mobile orders as well. The level of professionalism is unreal here. I recommend shutting this location down. They’re not customer-friendly and don’t need anyone’s money.

The Italian in wheat/whole grain with everything in it (but tomatoes), is truly delicious. Just the right amount of peppers and toasted to perfection. The jalapeno chips feel like they're getting lighter and lighter in quantity, but still good. The restroom is clean, there's soap, and paper towels. There's usually a lot of foot traffic and it can be pretty busy, so if the tables are not wiped down or the floor is a bit messy, there's only 3 people here meeting your hunger needs! I love the ambiance and the wallpaper. See if you can find where we sat! Plenty of parking on a Saturday afternoon and a couple of minutes walking distance from the metro and other Old Town shops and restaurants. This is located across the John Carlisle square and there's outdoor seating in front of the entrance t

Placed a to-go order that was ready when promised. Ordered one of their promo Lucky 7s - a sandwich featuring their 7 deli meats - and needless to say I think they only put on one slice of 3 meats, and skipped about half of the ordered toppings. The end result was pretty bad for the premium price they charge for one of their deluxe offerings. I’ve ordered the 7 at other Potbelly locations and it’s usually a great sandwich. Whoever made my sandwich that day either didn’t care or wasn’t trained properly.