Portillo's & Barnelli's Glendale Heights

Yesterday we visited Portillo’s after our children’s baptism with a group of 18 people, which is no small order! Jaipreet took care of our entire order, and he was absolutely wonderful. He was patient, polite, and incredibly kind, and never once seemed stressed or annoyed by our large group. He made the whole process smooth and easy for us. Shout out to the entire Portillo’s staff as well! Our big order came out correct, hot, and delicious, and everything ran so efficiently. We truly appreciated the great service and positive attitude from the team. Thank you for helping make a special family day even better!

We've been going for years and it's my family that moved out of town first stop when they come back to town but I hadn't been in a couple years. Just went and I just have to say the baked mostaccioli was just not good. There was not much sauce. There was absolutely no meat. Just disappointing. Not sure what happened.

You’ve done me wrong for the last time. Hotdog, small fry and chocolate shake. How hard it that? The two cars in front of me took a long time to get their food so by the time I got my order, I took a fry out to test for temp. Cold and soggy. I should have just pulled around and asked for a new order, but decided not to be like that and just deal with it. Drove 5 minutes home, and the fries were cold and soggy, the hotdog cold, and my shake… not even mixed. Worst Portillos experience ever. Coming at this time I expect the fries not to be the freshest, but damn at least keep them under the heat lamp till I get to the window? At least mix the shake right? Disappointed 😔

I honestly didn’t know that Portillo’s has started serving breakfast items and honestly, I’m not a big fan of the breakfast items the hashbrowns were hard as a brick, but the manager did offer me a replacement which was a doughnut and I thought the donut had too much chocolate on it But besides this, I always enjoy being a Portillo’s cause I feel like as always a story once you look around at the walls and the decor always enjoy Portillo’s.

I pass by 3 other Portillo's and drive almost 30 minutes to the Glendale Heights location. The service AND food seem to be better at Glendale Heights, especially the salads! (I wish the lemon cake slice would come back for good).