Popeyes Louisiana Kitchen

Arrived at the restaurant at 5:13pm, didn’t leave until about 5:50. When I got to the restaurant, there were people sitting in the dining area, 2 people in line, 1 or 2 people waiting for their order(s). Lots of people in the drive thru. The staff seemed like they were arguing lightly or something when I came in, and continued while the 2 people and I waited in line to get our orders taken. There was absolutely no one manning the register. 1 worker on drive thru, at least 2 cooks visible, 2 people packing orders. One of the two people packing orders was supposed to be on the register. One of the packers (the original register guy) asked if the people in the line area was a line, and the girl packer (has red hair, dark skinned and packing orders) replied and said ‘yes’ while giggling and l

We order a 16 piece family meal, two spicy chicken combos small Mac and cheese and small mashed potatoes and gravy. When we received our order we were missing 4 large fries, and the sandwiches were wrong. When we were ordering the cashier had a nasty attitude to start with then to have over half of our order messed up is beyond ridiculous we didn’t pay all that money for the BS that was given to us. This isn’t the first time we have had this experience with Popeyes but it will be our last.

This Popeyes location never disappoints! Though they’re usually understaffed, the food is always incredibly fresh—hot, crispy, and made just right every time. You can really tell they care about quality and consistency. On top of that, the staff is always friendly and welcoming, which makes the experience even better. Great service, great food, and a positive atmosphere every visit. Highly recommend stopping by this Popeyes! Best biscuits from Popeyes I’ve ever had.

My wings needed to be made fresh. Cashier explained the situation and apologized (not necessary, I'll gladly wait for freshly made food). Took less than 10 minutes for the wings to be handed to me. I had noticed that the receipt listed the incorrect dipping sauce which upon me remarking on it was quickly addressed, with apologies and thanking me for waiting. I really appreciated their customer service!

Ruby is fantastic and a bright spot in my day today! She was so fun and personable, helped me find the right spice level for a sandwich, answered all my questions patiently, and even hit me with an upsell on a delicious-sounding dessert. I did not opt for it this time, but NOTED for next time! This was all just through the drivethrough! I'll definitely be back to this location! Thanks, Ruby!